Last updated: [date]. Please review before publishing.
Eligibility
You may return unused items in original condition and packaging within [7 days] of delivery. Customised and made-to-order bats are non-returnable unless faulty or damaged on arrival.
How to return
Email [support@kailan.example] with your order number and reason. We will share return instructions. Return shipping is [the customer’s responsibility / free for faulty items].
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to the original payment method within [5–7 business days]. Original shipping charges are non-refundable unless the item was faulty.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within [48 hours] with photos and we will arrange a replacement or full refund at no cost to you.